Refund and Cancellation Policy

Refund and Cancellation Policy
Effective date: 31 July 2026
Summary: Payments for candidate upgrades and employer subscriptions are generally non-refundable once the relevant feature, listing benefit or platform access has been activated. Cancellation stops future renewal; it does not reverse the current paid period.

1. About this Policy

This Refund and Cancellation Policy applies to payments made for services supplied through the Hire Me video-led recruitment platform (the “Platform”), including candidate promotional features and employer access plans.
By purchasing a paid service, the user confirms that they have reviewed and accepted the price, service description, billing period and this Policy before payment.

2. Candidate Payments

Candidate profile upgrades, featured placement, boosted visibility, promotional positioning and any similar optional paid feature are non-refundable once purchased and activated.
A payment is not refundable merely because the candidate receives fewer profile views, enquiries, interviews or employment opportunities than expected. Hire Me does not guarantee that any paid feature will result in an interview, offer, placement or employment.
Removing a profile, withdrawing from the Platform, securing employment independently, changing circumstances or deciding not to use the remaining benefit does not create a right to a full or partial refund.

3. Employer and Client Subscriptions

Employer subscriptions are charged for the billing period shown at checkout, normally one month, and provide access to the Platform during that paid period.
Once payment has been completed and access has been activated, the subscription fee for that billing period is non-refundable, including where the employer does not use the Platform, uses it only briefly, does not identify a suitable candidate, or decides to cancel before the end of the paid period.
Cancellation may be made at any time and will prevent the next renewal, provided it is received before the next billing date. Access will ordinarily remain available until the end of the already-paid billing period. No unused-day, pro-rata or partial refund will be provided.
Unless clearly stated otherwise at checkout, subscriptions renew automatically for successive billing periods until cancelled. The employer is responsible for cancelling before the next renewal date if it does not wish to be charged again.

4. Access and Digital Service Delivery

Paid services are treated as supplied when the relevant upgrade is activated, the candidate receives the purchased promotional benefit, or the employer is granted login access to the paid Platform features.
Because access or digital benefits may be made available immediately after payment, a user cannot obtain a refund solely because they later change their mind after access has been provided or the service has begun.

5. Limited Exceptions

Hire Me will review a refund or account credit request where:
•
the same transaction was charged more than once due to a verified payment-processing error;
•
payment was taken but the purchased service was not activated or made available within a reasonable period because of an error attributable to Hire Me;
•
the service supplied was materially different from the service clearly described at the time of purchase; or
•
a refund, replacement, re-performance or other remedy is required by applicable law and cannot lawfully be excluded.
Where reasonably possible, Hire Me may first correct the error, restore access, re-perform the service, extend the service period or issue account credit before providing a cash refund, subject always to any mandatory legal rights.

6. Technical Issues and Platform Availability

Temporary maintenance, brief interruptions, internet connectivity problems, device incompatibility, browser settings or third-party service failures do not automatically entitle a user to a refund.
The user should report a material access problem promptly and allow Hire Me a reasonable opportunity to investigate and restore the service. Where a substantial Platform failure attributable to Hire Me materially prevents use of a paid service, Hire Me may provide an extension, credit, re-performance or another appropriate remedy, subject to applicable law.

7. Refund Requests

Any request relying on one of the limited exceptions above must be submitted promptly and, where reasonably possible, within seven (7) calendar days after the charge or after the user becomes aware of the issue.
The request should include the account name, registered email address, payment date, amount, transaction reference and a clear explanation of the issue. Hire Me may request reasonable supporting information before deciding the request.
Requests should be sent to: ceo@hireme-gcc.com

8. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, the user should contact Hire Me and allow a reasonable opportunity to investigate. Fraudulent, abusive or knowingly false payment disputes may result in suspension or termination of the relevant account and recovery of reasonable costs, where permitted by law.

9. Promotional Codes, Credits and Complimentary Access

Promotional codes, discounts, account credits, complimentary access and free trial benefits have no cash value, are non-transferable unless stated otherwise, and are not refundable or exchangeable for cash.

10. Changes to this Policy

Hire Me may update this Policy from time to time. The version displayed at the time of purchase will normally apply to that transaction, unless a change is required by law or is more favourable to the user.

11. Applicable Law

This Policy is intended to operate alongside the Platform Terms of Use, Terms of Business and applicable laws of the Kingdom of Bahrain. Nothing in this Policy excludes, restricts or overrides any right or remedy that cannot lawfully be excluded.
If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

12. Contact Details

Platform: Hire Me / HireMe-GCC.com
Legal entity: Bespoke Marketing Group
Commercial Registration: CR No: 188714-1
Registered address: Office 33, Mandarine Tower, Al Seef District, Kingdom of Bahrain
Email: ceo@hireme-gcc.com
Contact us
Our team is happy to help with account, billing, or platform questions.
Email:hr@hireme-gcc.com
Phone:+973 6666 2800